FAQ
If your question is not answered below, please feel free to email us to assist.
If your question is not answered below, please feel free to email us to assist.
Of course! We are happy to swap your item if you are not happy with it.
Provided it is in as new condition, with all packaging and carry bag.
Refunds will be reviewed on a case-by-case basis.
Please refer to our Refund Policy policy for further information.
During major sale events (like EOFY, Black Friday, Boxing Day, etc.), we want to keep things crystal clear so you know exactly how it works:
General Conditions:
Discount Codes:
Sale Timing:
Shipping & Fulfilment:
Returns & Exchanges:
Our gifting tiers are based on your final
cart total after discounts have been applied (excluding shipping).
If you reach a gifting tier (e.g. $80+, $150+, $200+) but apply a discount
code that brings your total below the threshold, your free gift may be
automatically removed from your order at checkout or during processing.
Gifts are while stocks last and may be substituted with a similar item of
equal or greater value if unavailable.
Gifting tiers apply per order only, and cannot be split across multiple
transactions.
If you return items and your order total drops below the qualifying tier, the
gift item must also be returned or may be deducted from your refund.
Please double-check your cart total after any discounts to make sure you still
qualify. We don’t want you missing out!
Items are shipped from Victoria, Australia, every business day
If non pre order items are purchased with a pre order item, your entire order will be shipped once the pre order item has arrived.
If you wise to send items out separately that is possible for an additional shipping fee. Please email our sales team if you wish to do so.
We will accept price adjustments for store credit only within 24 hours of a newly discounted price. We do not offer price adjustments to purchases made prior to or after sale events. Sale items are while supplies last. Once the item is back in stock, the sale discount will not apply.
How do I cut my Speed Rope to size?
Our ropes are made strong enough to last even the toughest workouts.
Because of this we recommend using sharp wire cutters when cutting the PVC coated wire to your desired length.
What is the right rope length for me?
Follow the tips below to cut the perfect length:
How do I store my rope when I am not using it?
We recommend not hanging your rope as the wire can kink, it is best to loop it like packaged when not in use.