Of course! We are happy to swap your item if you are not happy with it. 
Provided it is in as new condition, with all packaging and carry bag. 
Refunds will be reviewed on a case-by-case basis. 

Please refer to our Refund Policy policy for further information.

During major sale events (like EOFY, Black Friday, Boxing Day, etc.), we want to keep things crystal clear so you know exactly how it works:

General Conditions:

• Sale discounts apply automatically at checkout or via a special sale code.
  Only one code can be used per order.
• Gifting tiers are calculated after all discounts have been applied and
  exclude shipping. If a discount reduces your total below a tier threshold, the
  free gift may be removed.
• Free gifts are limited and available while stocks last. If unavailable, we
  may replace it with a similar product of equal or greater value.
• No rainchecks or extensions on discounted prices or gifting tiers — once the
  sale ends, it's final.

Discount Codes:

• Existing or influencer discount codes may be disabled during major sales.
• Codes not listed as part of the current promotion may not be valid until the sale ends.
  

Sale Timing:

• Sale periods are based on AEST (Australian Eastern Standard Time) unless stated otherwise.
• Orders placed outside of the advertised window won’t qualify for sale pricing or gift offers.

Shipping & Fulfilment:

• Expect a small delay due to high order volumes — we’ll be working hard to get
  your gear out ASAP.
• Shipping estimates apply from the time of dispatch, not from the date of
  order placement.

Returns & Exchanges:

• Sale items can be returned under our standard returns policy unless marked final sale.
• If returning items lowers your order value below a gifting tier, the gift
  must also be returned or its RRP will be deducted from your refund.
• We do not offer returns or refunds on giveaway items.

Gifting Tiers Terms & Conditions

Our gifting tiers are based on your final
cart total after discounts have been applied (excluding shipping).

If you reach a gifting tier (e.g. $80+, $150+, $200+) but apply a discount
code that brings your total below the threshold, your free gift may be
automatically removed from your order at checkout or during processing. 

Gifts are while stocks last and may be substituted with a similar item of
equal or greater value if unavailable.

Gifting tiers apply per order only, and cannot be split across multiple
transactions.

If you return items and your order total drops below the qualifying tier, the
gift item must also be returned or may be deducted from your refund.


Please double-check your cart total after any discounts to make sure you still
qualify. We don’t want you missing out!

Items are shipped from Victoria, Australia, every business day

If non pre order items are purchased with a pre order item, your entire order will be shipped once the pre order item has arrived.

If you wise to send items out separately that is possible for an additional shipping fee. Please email our sales team if you wish to do so.

We will accept price adjustments for store credit only within 24 hours of a newly discounted price. We do not offer price adjustments to purchases made prior to or after sale events. Sale items are while supplies last. Once the item is back in stock, the sale discount will not apply.

How do I cut my Speed Rope to size?

Our ropes are made strong enough to last even the toughest workouts.
Because of this we recommend using sharp wire cutters when cutting the PVC coated wire to your desired length. 

What is the right rope length for me?

Follow the tips below to cut the perfect length:

1. Loosen the screw on one side of the rope
2. Place one foot on the centre of the rope
3. Place both handles under your armpit - this is your standard skipping length
4. Tighten the screw and test the length, if correct remove the black cap on the end of the wire, proceed to cut (we recommend leaving 3-5cm of additional length).
5. Replace the black cap & ensure screws are tightened
   (over tightening can cut into the PVC coating and shorten the life of the rope).

How do I store my rope when I am not using it?

We recommend not hanging your rope as the wire can kink, it is best to loop it like packaged when not in use.